Complaints Procedures

The Extend Learning Academies Network (ELAN) is required to have a complaints procedure that meets the standards set out in the Education (Independent School Standards England) Regulations 2014 Schedule 1, Part 7.

 Each academy within the ELAN aims to work in partnership with parents and the community and maintain open and positive relationships. Careful consideration will be given to all concerns and complaints and they will be dealt with as quickly as p[possible. We aim to resolve any compliant through dialogue and mutual understanding and will ensure sufficient opportunity is given for any complaint to be fully discussed, and resolved. 

 A 'concern' may be defined as 'an expression of worry or doubt over an issue considered to be important for which reassurances are sought'. A complaint may be generally defined as 'an expression of dissatisfaction however made, about actions taken or lack of action'. Any person, including members of the general public may make a complaint; an academy must not limit complaints to parents or carers of children who are registered at the academy. 

SEND: Any queries, concerns or complaints about SEND provision by parents or carers should initially be raised informally, whether by e-mail, letter or a telephone conversation with the school’s SENDCo. The SENDCo will investigate and use reasonable endeavours to follow up with the parent/carer within five school days from receiving the complaint. If this contact does not resolve the matter, parents/carers should follow the formal process, as set out in our complaints policy and procedure.

You may find speaking with your local information, advice and support service helpful. This body is independent of the local authority and can provide impartial advice about the law on SEND, local SEND arrangements and support for your child’s needs. 

elan complaints procedure flowchart v6 0 2024 25.pdf


You can contact the Headteacher Mrs Sarah Stacey on 01934 621954 or email 

Alternatively you can contact the Chair of Governors Mrs Caroline Reynolds on  or at the school postal address.

Walliscote Primary School, Walliscote Road, Weston-super-Mare BS23 1UY

To view our complaints policy please click here.

To view our whistleblowing policy please click here.


To contact Extend Learning Academies Network and the Board of Trustees please call 01934 313390 or email  Chief Executive Officer – Adam Matthews

 Extend Learning Academies Network.

Registered Address:

Extend Learning Academies Network, 13 Lime Close, Weston-super-Mare, BS24 8BB.